Shipping & Returns
CONTINENTAL 48 STATES
Free Shipping via UPS Ground is offered on all orders. Tracking numbers will be sent via email once shipments have left our facility. All in stock orders will ship from our Massachusetts warehouse. Orders placed by 1pm (EST) should ship same day. Shipping occurs on UPS Ground service business days, M-F, so any order placed after 1pm Friday or over the weekend will ship the following Monday.
In the event an item on your order is not available to ship within the availability window listed on the product page, we shall either ship direct from factory or reserve to await arrival of backordered items. Please be aware that factory direct shipments can take up to 4-5 days to process and ship. You will still receive tracking numbers via email for factory direct orders once we have confirmation of shipment from the vendor. A customer service agent will contact you in the event of a backorder but should you have any questions please reach out to us at 1-877-777-4717.
Need it sooner? You can elect Expedited Shipping and take advantage of our discounted shipping rates for UPS Next Day, 2nd Day, or 3-Day Select Services. CLICK HERE to calculate time and cost for these shipping methods.
If you would prefer shipment via Fedex Services please contact a customer service agent at 1-877-777-4717 or firstname.lastname@example.org.
** Please note that UPS is not able to deliver to Post Office Boxes; Military Bases; or APO addresses. ** However, we will still service these addresses utilizing USPS (United States Postal Service). Our shipping software will validate your shipping address and will automatically assign the carrier accordingly. If you have any questions regarding this process please contact a customer service agent at 1-877-777-4717 or email@example.com.
Oversized shipments that exceed UPS shipping restrictions will ship on a pallet via an LTL (less than truckload) carrier and may involve special delivery requirements. Should your order fall into this category, a customer service agent will contact you with additional information prior to shipping.
If any shipment arrives damaged or missing items please hold onto all original packaging materials and contact US Tool and Fastener immediately at 1-877-777-4717 or firstname.lastname@example.org.
All orders placed for AK/HI will be subject to shipping charges. Shipping costs will be calculated prior to checkout and you will be able to select from all available UPS service level options. ** Please note that conditions listed above regarding PO Box; Military Bases, APO addresses and oversized shipments still apply and may involve different shipping requirements for this region. In this event, a customer service agent will contact you prior to shipping. **
IN STORE PICKUP
We are located in WORCESTER, MA and in store pickup is available for any nearby surrounding towns. This option will appear during the check out process based on your address zip code. If the option is not available but you would still like to utilize the in store pickup service please contact a customer service agent at 1-877-777-4717 or make notes in the comment section during checkout.
WORLD WIDE SHIPPING
Currently we do not offer shipping services to any other locations than those already specified. In accordance with our Festool Dealer Agreement we are not authorized to ship outside of the United States. This includes orders to freight forwarder services where the final destination is outside of the United States. If you have any questions please contact email@example.com.
If your order does not meet with your satisfaction please contact a customer service agent at 1-877-777-4717 or firstname.lastname@example.org. The return policy of FESTOOL USA shall apply to each item you wish to return. Full details of Festool return policy can be found in your product manual or on our website. You may return any purchase within 30 days of the date the order was placed. All returns must be approved by US Tool and Fastener prior to shipping and an RMA number issued. Festool will cover the return shipping costs for all items covered under their warrenty/return policy. You are responsible for any other return shipping costs, unless the return is determined to be the result of an error on the part of US Tool and Fastener (incorrect item). All items must be returned in their original packaging and refunds will be dependent upon the product being in saleable condition. Applicable refunds will be paid in the same manner as original payment.
Return requests can be placed online if you have an account: simply login; go to the “My Accounts” menu; select the “Complete Orders” link to view your specific order; then click the Return Item(s) button. We will notify you via email of your refund once we have received and processed your returning items. Any orders placed as a “GUEST” account will require you to contact a customer service agent directly.
If any shipments are returned back to US Tool and Fastener for reasons such as: undeliverable address, receiver refused, or multiple failed delivery attempts; then the shipping charges will be deducted from any applicable refund. No other restocking fees shall be applied to any order. Reshipment of the order shall be at the customers expense.
Most returns should be addressed:
Angel-Guard Products - US Tool & Fastener division
Attn: Returns / RMA # xxxxxxx
120 Goddard Memorial Drive
Worcester, MA 01603
In some cases the return merchandise may be required to ship directly to Festool USA in which case you will receive an email with additional instructions and shipping address from one of our customer service agents.